Job Description
Location: East Coast, Tasmania, Australia
Employment Type: Full-Time
About the Role
We are seeking an experienced Operations Manager to oversee the daily operations of our hotel while providing strategic leadership to ensure the continued success and growth of the business. This role is responsible for coordinating and supervising a diverse team, maintaining high operational standards, and ensuring the smooth and profitable running of the hotel.
The successful candidate will play a key leadership role across all aspects of hotel operations, from managing staff and addressing guest concerns to developing strategies and preparing performance reports. You will act as a central point of contact for employees, guests, and external vendors while fostering a collaborative and high-performing team environment.
Key Responsibilities
- Oversee and manage the daily operations of the hotel to ensure efficiency, quality service, and profitability.
- Lead, supervise, and support a diverse team of employees across multiple departments.
- Address and resolve guest complaints and service issues promptly and professionally.
- Develop and implement operational strategies to improve performance and guest satisfaction.
- Prepare and present operational and financial reports to management.
- Maintain strong relationships with external vendors and service providers.
- Ensure all hotel operations comply with industry standards, policies, and regulations.
- Foster a positive team culture that promotes cooperation, accountability, and high performance.
- Identify opportunities to enhance customer loyalty and expand the hotel’s client base.
Skills and Experience
- Minimum 5–7 years of hotel management experience in a leadership or senior operational role.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Demonstrated ability to manage multiple operational areas within a hotel environment.
- Strong communication and interpersonal skills.
- Experience in strategic planning, reporting, and performance management.
- A hands-on leadership style with the ability to lead by example.
What We Offer
This role provides a unique opportunity to join a highly regarded, award-winning market leader in the hotel industry. Located on the stunning East Coast of Tasmania, the position offers a challenging and rewarding career working alongside a team of dedicated and experienced professionals who share the goal of making this hotel the most highly regarded destination on Tasmania’s East Coast.
Requirements
- Australian work rights are required for this position
TO APPLY: You will need to submit your current resume outlining how your skills and experience align with the role. We can provide free assistance to help you complete your application, just email us at admin@bodec.org.au