Job Description
Saffire Freycinet is Tasmania’s award-winning all-inclusive luxury resort, situated on the edge of the stunning Freycinet National Park.
Saffire offers to guests, the ultimate experience of luxury accommodation in Australia having been voted the World’s Best Boutique Hotel and World’s Best Luxury Hotel, and named as Best Luxury Hotel in Australia by Trip Advisor.
With unspoilt views of Freycinet’s iconic Hazards mountain range, Saffire Freycinet may just be the most stunning workplace on the planet!
Saffire Freycinet is proud to provide rich employment opportunities to hospitality professionals who are seeking to further develop their careers.
Role Overview:
As a Guest Services Officer at Saffire Freycinet, you will be the first point of contact for guests, ensuring a seamless and memorable experience from arrival to departure. Your role will involve providing personalised service, assisting with guest inquiries, coordinating activities, and supporting various departments to deliver exceptional hospitality.
Your Role:
As a Guest Services Officer, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from arrival to departure. You will provide personalised service, assist with guest inquiries, coordinate activities, and support various departments to deliver exceptional hospitality.
What You’ll Do:
- Guest Reception: Welcome guests upon arrival, assist with check-in/check-out processes, and provide information about the lodge and surrounding areas.
- Concierge Services: Assist guests with reservations, transportation arrangements, and recommendations for local attractions and activities.
- Communication: Liaise with housekeeping, food and beverage, and spa teams to ensure guest requests are met promptly.
- Administrative Support: Maintain accurate guest records, process payments, and handle correspondence as needed.
- Problem Resolution: Address and resolve guest concerns or complaints in a professional and timely manner.
Skills & Experience:
- Previous experience in a customer service or hospitality role, preferably in a luxury setting.
- Strong communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and a proactive approach to guest service.
- Familiarity with reservation systems and basic office software.
- A genuine passion for delivering exceptional guest experiences.
To Apply: For more information on how to apply contact Ward Totham at ward.totham@bodec.org.au or call ward on 0475 618 911