Job Description
Front of House Supervisor | Glencoe Tasmania
Lead the guest experience at one of Tasmania’s most exciting new hospitality destinations.
Glencoe is seeking an experienced and passionate Front of House Supervisor to join the opening team of their new restaurant and events venue on Tasmania’s stunning east coast.
Set within a beautifully restored 1820 homestead and working coastal farm, Glencoe offers a uniquely Tasmanian experience that connects guests with exceptional food, genuine hospitality, heritage, and the surrounding landscape. As Front of House Supervisor, you will play a key role in creating memorable guest experiences while helping establish service standards, culture, and operations from the very beginning.
About Glencoe
Glencoe is one of Tasmania’s oldest surviving homesteads, located in the heart of the east coast countryside. Following a carefully considered restoration, the property has been reimagined as a destination encompassing a restaurant, events venue, farm experiences, weddings, private dining, and retail offerings.
Every aspect of the guest experience is grounded in authenticity, attention to detail, and a deep connection to Tasmania’s people, produce, and place.
About the Role
Reporting to the Venue Manager and working closely alongside the kitchen team, the Front of House Supervisor will provide hands-on leadership across restaurant service, weddings, private dining experiences, and special events.
This is an exceptional opportunity for a hospitality professional who enjoys leading by example, mentoring staff, and delivering service that is warm, genuine, and unforgettable.
Key Responsibilities
- Lead and supervise daily front of house operations
- Deliver exceptional guest service and ensure memorable guest experiences
- Support, train, and mentor front of house team members
- Assist with rostering, staff coordination, and shift management
- Ensure smooth and efficient service during restaurant and event operations
- Manage reservations, guest enquiries, and special requests professionally
- Maintain presentation standards throughout all guest-facing areas
- Resolve guest concerns in a calm and professional manner
- Work collaboratively with the kitchen team to ensure seamless service
- Assist with wedding, private dining, and special event coordination
- Support beverage service, wine recommendations, and menu knowledge development
- Help foster a positive, professional, and inclusive workplace culture
About You
You are passionate about hospitality and understand that exceptional service comes from genuine care, attention to detail, and strong leadership.
Essential Skills & Experience
- Previous experience in a supervisory or senior front of house position
- Experience within quality-focused restaurants, boutique venues, or premium hospitality environments
- Strong leadership and team development skills
- Outstanding communication and interpersonal abilities
- Professional presentation and a guest-first attitude
- Ability to remain composed and organised during busy service periods
- Strong problem-solving and decision-making abilities
- Current RSA certification or the ability to obtain one
- Full Australian working rights or eligibility to work in Australia
Highly Regarded
- Experience within fine dining, hatted restaurants, luxury hospitality, or destination venues
- Wine knowledge and interest in Tasmanian producers
- Experience working weddings, events, and private functions
- A passion for Tasmanian food, wine, and tourism
- Knowledge of reservation and POS systems
Why Join Glencoe?
- Be part of an exciting new venue from its opening stage
- Work in one of Tasmania’s most unique hospitality settings
- Help shape service culture and operational standards
- Opportunity for professional growth and development
- Work alongside passionate hospitality professionals
- Engage with exceptional Tasmanian produce, wine, and experiences
- Be involved in restaurant service, weddings, events, and private dining experiences
- Enjoy the lifestyle benefits of Tasmania’s beautiful east coast
What are we looking for
The ideal candidate will:
- Take pride in delivering outstanding hospitality
- Be reliable, organised, and level-headed
- Lead with professionalism and positivity
- Value teamwork and collaboration
- Have a genuine appreciation for people and service
- Enjoy creating meaningful experiences for guests
- Want to contribute to building a respected hospitality destination from the ground up
Join Glencoe and become part of a destination where history, hospitality, and Tasmania’s east coast come together to create something extraordinary.
TO APPLY: To apply or for more information send your resume to Ward Totham at ward.totham@bodec.org.au