Job Description
Part Time – 37.5 hours per week –
Monday – Friday: 9.00am – 5.00pm
As the Customer Banking Specialist in our St Helens Branch, you’ll:
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
What is a Multi-Channel Branch?
- Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
We’re interested in hearing from people who have
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
TO APPLY: Contact us at admin@bodec.org.au to discuss the application process. You will need an up to date resume, and we can provide free assistance with this.