Job Description
Location: St Helens
Employment Type: Permanent, Full-Time
About Bendigo Bank
At Bendigo Bank, we’re more than just a bank. Through our Community Banking model, we believe in profit-with-purpose—reinvesting profits back into the communities that generate them. Our people play a vital role in supporting local growth, building meaningful relationships, and creating positive community impact.
About the Role
As Branch Manager, you will lead the strategic, commercial, and operational success of the St Helens branch. This is a hands-on leadership role responsible for driving market share growth, developing high-performing teams, strengthening community relationships, and delivering exceptional customer experiences.
You will work closely with the Community Bank Board and act as the public face of the branch, positioning Bendigo Bank as the trusted banking partner within the local community.
Key Responsibilities
Leadership & People Development
- Coach, develop, and manage team performance with a focus on continuous improvement
- Support employee career development and build strong leadership capability within the branch
- Lead by example, fostering a positive, inclusive, and customer-focused culture
Business Performance & Strategy
- Develop and implement strategic plans to grow market share and achieve business objectives
- Track, analyse, and report on key performance indicators (KPIs)
- Drive sales performance through effective mentoring and business development strategies
Customer & Community Engagement
- Actively engage with the local community and Community Bank Board
- Build and nurture strong community and business relationships
- Represent Bendigo Bank at local events and community initiatives
Operations, Risk & Compliance
- Ensure efficient branch operations and high standards of compliance
- Maintain strong governance, risk management, and lending standards
- Oversee retail branch operations and lending activities
Continuous Learning
- Demonstrate a commitment to lifelong learning and professional development
- Participate in on-the-job training and learning opportunities through BEN U
About You
To be successful in this role, you will bring strong leadership capability, commercial acumen, and a passion for community banking.
Essential Skills & Experience
- Proven people leadership experience, including coaching and performance management
- Demonstrated success in sales mentorship and business growth
- Experience in residential and commercial lending (essential)
- Strong understanding of lending products, policies, and regulations
- Knowledge of retail branch operations
- Sound financial management, business acumen, and risk framework knowledge
- Excellent communication skills with the ability to set clear expectations
- Ability to drive operational efficiencies while maintaining compliance
Why Work With Us?
- Make a meaningful impact in your local community
- Be part of an inclusive, values-driven organisation
- Access flexible working policies and long-term career opportunities
- Enjoy a range of benefits, including:
- Health and wellbeing support
- Discounted gym memberships and private health insurance options
- Employee Assistance Program (EAP) for you and your immediate family
- Learning and development through our corporate university, BEN U
Our Commitment to Inclusion
We value diversity and are committed to creating an inclusive workplace. We encourage applications from all backgrounds and offer adjustments to support candidates throughout the recruitment process.
To Apply: If you would like assistance applying for this role contact us via admin@bodec.org.au for free resume, interview and application help.