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An important skill set to equip staff with is the ability to proficiently handle and resolve customer complaints and conflicts. This training course focuses on developing knowledge and skills for effective conflict resolution with customers or staff. During the course, participants will learn effective communication techniques and practice using conflict resolution models.

Introduction to Barista Skills training is designed for candidates with no previous experience seeking to gain employment as a barista. Also suitable as a refresher to candidates already in the industry; or anyone looking to re-enter after an extended break.

Designed to provide knife knowledge and elevate quality practical skills. Key topics covered include knife anatomy, proper techniques for holding, sharpening, and cleaning a knife, filleting, and safety measures.