Customer Banking Specialist – St Helens

Industry
Banking & Financial Services
Location
St Helens
Job Type
Full Time / Negotiable

Job Description

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our St Helens Branch, you’ll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, maintenance on accounts and process applications for credit products  
  • Complete Financial Health Checks to assess customers’ financial needs and identify any changes  
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

You will be joining one of our Multi-Channel Branches!  

What is a Multi-Channel Branch?
 

  • Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
  • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’re interested in hearing from people who have

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers 

With us, you’ll help customers make informed financial decisions to achieve their goals.

This role offers 38 hours per week:

  • Monday: 8.30am – 5.00pm
  • Tuesday: 8.30am – 5.00pm
  • Wednesday: 8.30am –5.00pm
  • Thursday: 8.30am – 5.00pm
  • Friday: 8.30am – 5.00pm

NOTE: This roster is flexible and can be changed to reflect part time hours if required for the successful candidate. This role is a contract opportunity until April 2025.

If this role matches your experience and career goals, please contact us via admin@bodec.org.au to discuss the application process.